Introduction

Welcome to Tova, an exclusive members-only social club dedicated to fostering meaningful social interactions and a sense of belonging among like-minded individuals. Our mission is to enrich connections through carefully crafted social events and sophisticated matching using Tova’s psychology-backed compatibility algorithm. By joining Tova, you become part of a vibrant community of action-oriented individuals who are committed to making a difference in their lives and the world.

These Terms and Conditions (“Terms”) govern your access to and use of Tova’s services, including our web-app, and any other online services provided by Tova (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

Through Tova, you will have the opportunity to participate in a range of social events, both paid and free, designed to facilitate high-calibre, quality connections. Our events include experiences like pizza-making socials, cocktail-making socials, and art jamming sessions, as well as social hangouts at speakeasies, sports streaming events at bars, and more. Each event is invite-only, and we use our sophisticated matching algorithm to pair attending members with compatible individuals, in addition to group compatibility to ensure every interaction, both group and individual is both enriching and enjoyable.

The Terms are designed to ensure a safe, respectful, and enjoyable experience for all Tova users. They outline your rights and responsibilities when using Tova, as well as the steps we take to maintain a positive community. It’s important that you read and understand them fully.

Please be aware that by accepting these Terms, you’re also acknowledging that you’ve read and agreed to our Privacy Policy, which describes how we collect, use, and protect your personal information.

Thank you for choosing Tova. We’re excited to be a part of your journey to making meaningful friendships.

Definitions

  1. Tova: Refers to the exclusive members-only social club dedicated to fostering meaningful connections and social experiences.
  2. Member: An individual who has registered with Tova. Membership may include subscribed and non-subscribed members, each with varying levels of access to events and services.
  3. Events: Social activities organized by Tova, including but not limited to golfing socials, cocktail-making sessions, art jamming events, sports hangouts, and other curated experiences.
  4. Services: The range of offerings provided by Tova, including event access, event registration, matching services, community engagement, and member support.
  5. Subscription: A monthly payment made by subscribed members to unlock exclusive benefits and enhanced access to Tova’s events and services.
  6. Matching Algorithm: Tova’s proprietary system designed to pair members with compatible individuals at events or through one-to-one matching services.
  7. Privacy Policy: The document that explains how Tova collects, uses, and protects members’ personal information, as well as members’ rights related to their data.
  8. User Content: Content, including but not limited to text, images, videos, and posts, that members contribute to Tova’s platform or services.
  9. Community Guidelines: The rules and standards established by Tova to promote respectful and positive interactions within the community.
  10. Account: The personal section of Tova’s platform where members can manage their profile, subscriptions, event registrations, and preferences.
  11. Third-Party Services: Services provided by external entities that are integrated with or utilized by Tova to enhance its offerings. Examples include payment processors and email communication platforms.
  12. Terms: These Terms and Conditions, which govern the use of Tova’s services and members’ engagement with the community.
  13. Platform: The digital interface, including Tova’s website and mobile application, through which members interact with Tova’s services and community.
  14. Non-Subscribed Member: A member who engages with Tova’s community without subscribing, with access to limited events and services.
  15. Subscribed Member: A member who has opted into a subscription plan, gaining enhanced access to Tova’s events, services, and exclusive benefits.

Membership

Membership Benefits

  1. Access to High-Calibre Community:
    • Membership grants you access to a network of like-minded, action-oriented individuals committed to personal and communal growth.
    • Members are vetted through a rigorous application process to ensure a high-calibre community.
  2. Exclusive, Invite-Only Events:
    • Tova’s events are invite-only, ensuring that each attendee is carefully selected to enhance compatibility and interaction.
    • Attendees can expect a curated environment where everyone is meant to be there, fostering a more authentic and enjoyable experience.
  3. Socially Crafted Events:
    • Events are designed to be socially crafted, reducing the pressure on individual members to initiate connections.
    • Whether you’re introverted or extroverted, Tova’s events facilitate natural interactions and meaningful connections.
  4. Sophisticated Compatibility Algorithm:
    • Tova’s proprietary algorithm ensures that attendees are matched with compatible individuals at events, increasing the likelihood of meaningful connections.
    • In addition to matching within group events, Tova offers one-to-one matching as a free service to facilitate deeper connections beyond group settings.
  5. Diverse Experiences Beyond Networking:
    • Tova’s events encompass a variety of experiences.
    • Members can enjoy enriching activities that cater to different interests and preferences within a vibrant community setting.
    • These events are both free and paid, providing a range of options to suit different preferences.

Membership and Subscription Options

At Tova, we offer two ways to engage with our community: as a subscribed member or a non-subscribed member. Each option provides unique access to Tova’s high-calibre network and events, ensuring members can choose the level of involvement that best suits their needs.

Non-Subscribed Members

Non-subscribed members have access to Tova’s community and select events but may experience limited opportunities, including:

  1. Event Participation: Attend some of Tova’s curated events, subject to availability and event-specific criteria.
  2. Matching Services: Benefit from one-to-one matching (Tova Buddy) and group compatibility algorithms at selected events.
  3. Pay-as-You-Go Model: Purchase tickets for events individually at standard rates.

Subscribed Members

Subscribed members enjoy the above benefits and additional perks that elevate their Tova experience. These benefits include:

  1. Access to Tova Spaces
    • Exclusive access to Tova Spaces, a network of partner venues across Hong Kong where premium members can socialize, work, and connect in a comfortable setting.
    • Enjoy special perks such as discounts, priority seating, and exclusive deals at select venues.
    • Depending on the venue, members may be allowed to bring guests who can also enjoy Tova Spaces perks. Guest policies vary by location and are subject to venue rules.
    • Full details on participating venues and perks can be found at **Tova Spaces Perks.**
  2. Reduced Ticket Prices: Access exclusive events at discounted rates, ensuring a more cost-effective way to engage with the Tova community.
  3. Exclusive Invitations: Receive an invite to our next exclusive event within 7 days of subscribing, ensuring a quick start to your journey with Tova.
  4. Monthly Invitations: Guaranteed at least two exclusive invites per month, providing ample opportunities to participate in meaningful events.
  5. Priority Event Access: Enjoy priority access when registering for events, ensuring your spot at popular gatherings.
  6. Newsletter Features: Priority consideration for having your stories, updates, or initiatives published in Tova’s newsletter.

Whether as a subscribed or non-subscribed member, Tova ensures access to a vibrant, supportive community and meaningful social experiences. Subscription provides additional value and convenience for those looking to maximize their engagement with the Tova network.

Referral Discount Program

  1. Eligibility for the Referral Program:
    • All active Tova members are eligible to participate in the referral discount program.
    • A successful referral is defined as when the referred individual submits a legitimate application to Tova, and their membership is accepted.
  2. Referral Reward:
    • For each successful referral, the referring member will receive a discount of up to 10% off any paid event.
    • The maximum discount per referral is capped at 30 HKD.
    • The discount is non-transferable and cannot be redeemed for cash.
  3. Redeeming the Discount:
    • To apply the discount, members must contact Tova via email or Instagram and specify the event for which they would like to use their referral discount.
    • Upon verification, Tova will generate a unique discount code and send the member a link to apply the discount to that specific event.
    • The unique discount code will only be generated once per successful referral, and it must be used for the specified event. If the discount is not used, it will not be reissued or extended.
  4. Validity and Expiry:
    • The referral discount is valid only for the specific event for which the member requested the discount code.
    • If the tickets for that event sell out before the member uses their discount code, Tova will not be able to reissue the code or apply it to another event. This means the member will forfeit their chance to use the discount for that referral.
    • The discount must be requested within 3 months of receiving the reward.
  5. Limitations:
    • The referral discount is only applicable to paid events and cannot be applied to membership fees or other purchases.
    • Tova reserves the right to revoke referral discounts if any fraudulent activity is detected or if the referral does not meet the program’s requirements.
  6. Changes to the Program:
    • Tova reserves the right to modify or terminate the referral discount program at any time, with prior notice to members.
    • Any changes will be communicated via email and reflected in the Terms and Conditions.

Membership Eligibility

  1. Age Requirement: You must be at least 21 years old to become a member of Tova.
  2. Accurate Information: You must provide accurate and complete information during the registration process.
  3. Application and Approval: Membership is not automatically granted. By signing up for Tova, you confirm that you align with our values of action, impact, community, quality connections, innovation, and enjoyment, and are committed to making a positive difference in your life and the world.

Membership Application Process

  1. Application Submission: Prospective members must complete an application form, including their referral source if applicable.
  2. Review Process: Each application is reviewed to ensure it meets Tova’s standards for a high-caliber community.
  3. Approval Notification: Applicants will be notified of their acceptance.
  4. Membership Activation: Approved members will receive instructions on how to activate their membership and access Tova’s services.

Membership and Subscription

  1. Access to Subscription Benefits: Subscribed members gain access to Tova’s exclusive events, services, and benefits. Non-subscribed members may have limited access as determined by Tova’s offerings.
  2. Subscription Requirements:
    • Subscriptions are offered on a monthly basis to access the full range of benefits provided by Tova.
    • Members can choose from various subscription packages as specified during the sign-up process.
  3. Recurring Payments: Membership fees are charged on a recurring basis according to the selected subscription plan.
  4. Billing Information: Subscribed members agree to provide accurate and up-to-date billing information. Failure to maintain valid billing details may result in the suspension or termination of the subscription.
  5. Non-Refundable Fees: All membership subscription fees are non-refundable, except as expressly stated in these terms.

Cancellation and Refund Policy

  1. Subscription Cancellation: Subscribed members can cancel their subscription at any time through their account settings on Tova’s platform.
  2. Refund Policy:
    • Active Subscriptions: If you cancel your subscription, it will remain active until the end of the current billing cycle. No refunds will be provided for the remaining days of the billing cycle.
    • Non-Refundable Fees: All subscription fees are non-refundable, except as expressly stated in these terms or as determined by Tova’s discretion.
  3. Exception Cases: Refunds may be considered on a case-by-case basis for extenuating circumstances, subject to Tova’s sole discretion.

Tova Spaces

Overview

Tova Spaces is an exclusive benefit available to premium Tova members, providing access to a network of partnered venues across Hong Kong where members can gather, work, socialize, and enjoy exclusive perks such as discounts & special deals. These spaces serve as an extension of the Tova community, designed to foster social interactions beyond curated events.

By utilizing Tova Spaces, you agree to abide by the terms outlined below. Failure to comply may result in the revocation of your access to Tova Spaces and, in severe cases, suspension or termination of your Tova membership.

Eligibility & Access

  1. Premium Membership Requirement:
    • Tova Spaces benefits are only available to subscribed (premium) Tova members. Non-subscribed members do not have access to Tova Spaces perks.
  2. Tova Digital Membership Card:
    • Members must present their Tova Digital Membership Card via Apple Wallet or Google Wallet, along with a valid photo ID, at partner venues to verify their membership and identity.
  3. Guest Privileges(Venue-Specific):
    • Some partner venues allow premium members to bring guests who can also enjoy the perks.
    • Guest access and benefits vary by venue and are subject to specific venue policies.
    • Members are responsible for ensuring that their guests adhere to venue rules and conduct expectations.
    • Up-to-date guest policies for each Tova Spaces venue can be found on Tova Spaces Perks.

Usage Guidelines

  1. Respect Partner Venue Policies:
    • Members (and their guests, where permitted) must adhere to each partner venue’s rules, regulations, and guidelines, including but not limited to dress codes, noise levels, reservation policies, and time limits for occupying space.
    • Tova is not responsible for venue-specific policies that may restrict or modify member privileges.
  2. Responsible Conduct:
    • Members are expected to behave respectfully and professionally when using Tova Spaces.
    • Members are fully responsible for the behavior of any guests they bring to partner venues. Any misconduct by a guest may result in suspension or revocation of the member’s Tova Spaces access.
  3. Venue Availability & Changes:
    • Tova Spaces venues and perks are subject to change at any time.
    • Tova reserves the right to add, remove, or modify partner venues and benefits without prior notice.
    • Updated venue listings, guest policies, and benefits will be available on Tova Spaces Perks.

Prohibited Activities

  1. Unauthorized Use of Membership Card:
    • Sharing, lending, or distributing your Tova Digital Membership Card to non-members is strictly prohibited.
    • Violation of this policy will result in an immediate and permanent ban from the Tova community.
  2. Misuse of Guest Privileges:
    • Bringing more guests than permitted by the venue’s policy.
    • Attempting to extend Tova Spaces perks to unauthorized individuals.
  3. Commercial Use & Solicitation:
    • Tova Spaces may not be used for promotional activities, sales, recruitment, or any form of commercial solicitation without prior written approval from Tova.
  4. Violation of Venue Policies:
    • Any actions that violate the partner venue’s policies, including overstaying designated time limits, misusing discounts, or causing disturbances, may result in loss of access to Tova Spaces.

Termination & Enforcement

  1. Immediate Ban for Unauthorized Sharing:
    • Any member found sharing their Tova Digital Membership Card with non-members will be permanently banned from Tova. No exceptions.
  2. Misconduct at Partner Venues:
    • Reports of inappropriate behavior by a member or their guest(s) may result in suspension or revocation of Tova Spaces access.
  3. Final Decision Authority:
    • Tova has the sole discretion to determine violations and impose penalties, including temporary or permanent suspension of Tova Spaces privileges and overall membership.

By accessing Tova Spaces, members acknowledge and agree to these terms. Tova retains the right to update these terms at any time. For the latest information on Tova Spaces locations, benefits, and guest policies, visit Tova Spaces Perks.

Member Responsibilities

Code of Conduct

  1. Warm Welcome: Make every new member feel warmly welcomed at every Tova event. Take the initiative to involve hesitant members in conversations to help them feel included.
  2. Positive Atmosphere: Foster friendly interactions and maintain a positive atmosphere at all times.
  3. Support Others: Strive to help and support your fellow Tova members whenever possible. Whether it’s offering a thoughtful introduction, sharing useful information, or simply lending a listening ear, your willingness to help can make a meaningful difference.
  4. Respectful Interaction: Always treat your fellow Tova members with kindness, sincerity, and respect. Never make anyone feel uncomfortable or out of place. Approach every interaction with genuine care and consideration for the well-being of the community.
  5. Build Genuine Connections: Actively engage in conversations and activities to build genuine, substantive connections with your fellow Tova members. Seek to learn about their passions, aspirations, and perspectives, and find ways to support one another’s personal and professional growth.
  6. Embody Tova’s Values: Embody Tova’s values of inclusivity, enrichment, and a commitment to positive impact in your words and actions. Contribute your unique talents and perspectives to enhance our collective community.
  7. Compliance with Laws: Members must comply with all applicable laws and regulations while participating in Tova’s activities.

Guidelines for Participating in Events

  1. Event Etiquette: Engage actively and positively with others in a spirit of camaraderie and inclusivity.
  2. Respect RSVPs: Honour your event RSVPs to ensure accurate planning and a seamless experience for all attendees.
  3. Interaction with Others: Interact respectfully with fellow members, encouraging meaningful connections and enjoyable conversations.

Prohibited Activities

  1. Illegal Activities: Engaging in any activity that violates national laws is strictly prohibited.
  2. Disruptive Behaviour: Avoid behaviour that disrupts the event or negatively impacts the experience of others.
  3. Commercial Activities: Solicitation, promotion, or selling of products or services without prior authorisation from Tova is not permitted.
  4. Misuse of Platform: Use Tova’s platform solely for its intended purpose, refraining from any unauthorized activities.

Authority to Ban Members Without Warning

  1. Zero-Tolerance Policy for Reported Misconduct
    • If a member is reported through Tova’s official Report and Safety Mechanism, Tova reserves the absolute right to take immediate action against the accused member.
    • Depending on the nature and severity of the report, Tova may permanently ban the accused member from the community without prior warnings or multiple chances.
  2. Refund Policy for Banned Members
    • If a member is banned due to a report, any active subscription fees will be refunded pro rata for the remaining period of their subscription.
    • Any upcoming event tickets that have been purchased by the banned member will be fully refunded.
    • No further appeals or reinstatements will be granted once the ban is enforced, except at Tova’s sole discretion.
  3. Referrer Accountability and Consequential Bans
    • If a banned member was referred into the Tova community by an existing member, Tova reserves the right to also ban the referrer at its sole discretion.
    • This is to ensure that the referral system is not misused and that members are accountable for maintaining the high standards and values of the Tova community.
  4. Final Decision Authority
    • Tova is not required to disclose details of the reports, investigation, or the decision-making process regarding the ban.
    • Tova retains full discretion to determine whether a reported member or their referrer should be banned from the community, and its decision will be final and non-negotiable.

This policy is in place to ensure the safety, comfort, and trust of all members within the Tova community. By continuing to use Tova’s services, all members acknowledge and agree to this policy.

Event Participation

Event Invitation Process

  1. Expression of Interest:
    • Members must express interest in attending events through Tova’s platform.
    • Event invitations are based on your interested list and Tova’s algorithm to ensure group compatibility and engagement.
  2. Invitation Acceptance:
    • Members receive invitations based on their expressed interests and algorithmic compatibility.
    • Members have the option to accept or decline event invitations.

Registration and Attendance Requirements

  1. Advance Registration:
    • Once invited, members must register for events in advance through Tova’s platform.
    • Event availability is subject to capacity constraints and other factors.
  2. Ticketing for Paid Events:
    • For paid events, members are required to purchase tickets through Tova’s platform.
    • Ticket prices vary and are specified for each event.
  3. Attendance Obligations: Members are expected to attend events for which they have accepted invitations by purchasing the ticket.

Cancellation Policies

  1. Cancellation Deadline:
    • Cancellations must be made at least 72 hours before the scheduled event.
    • Please note: There are no refunds for cancellations.
  2. Cancellation Allowance:
    • Members are allowed up to two cancellations within a rolling 30-day period without penalty.
    • Cancellations must be made through Tova’s platform.
  3. Consequences of Exceeding Allowance:
    • If a member exceeds the allowed cancellations, their ability to register for events may be suspended for a designated period of two weeks.
    • Members will be notified of any suspension via email and can contact Tova’s support for further assistance or to appeal the suspension.
  4. Event Cancellation by Tova:
    • In the event that Tova cancels a paid event, members will receive a full refund of the ticket price.
    • Refunds will be processed within [insert timeframe, e.g., 7 business days] after the event cancellation.
    • For free events, members will be notified of the cancellation, and no fees will apply.
    • Tova reserves the right to reschedule the event, in which case members can choose to transfer their registration to the new date or receive a refund.

Behavioural Expectations at Events

  1. Respectful Behaviour:
    • Maintain respectful and courteous behaviour towards fellow attendees and event staff.
    • Avoid disruptive behaviour that detracts from others’ enjoyment of the event.
  2. Compliance with Member Responsibilities: Members are expected to adhere to the behavioural guidelines outlined in the “Member Responsibilities” section above. These guidelines include fostering a positive atmosphere, supporting fellow members, and building genuine connections.

Liability for Personal Property and Personal Injury

  1. Personal Property: Tova is not liable for any loss or damage to personal belongings during events.
  2. Personal Injury: Attendees participate in events at their own risk and should exercise caution to prevent injury.

Privacy and Data Protection

Data Collection

  1. Personal Information: We collect personal data such as your name, contact information, date of birth, and preferences when you register for membership or express interest in events.
  2. Event Participation: Information about your event registrations, attendance, and feedback is collected to enhance your experience.
  3. Usage Data: We collect data on how you use our platform, including interactions and navigation patterns, to improve our services.
  4. Device Information: Information about the device you use to access our services, including IP address, browser type, and operating system.
  5. User Feedback: We collect feedback you provide on our events and services to improve and tailor our offerings.

Use of Data

  1. Personalisation: Your data is used to personalise your experience and facilitate event matching, ensuring compatibility and enjoyment.
  2. Service Improvement: We analyse your data to understand user behaviour, preferences, and trends to improve our offerings.
  3. Feedback Utilisation: User feedback is used to enhance the quality of our events and services, address any issues, and improve member satisfaction.
  4. Communication: We use your contact information to send you updates, invitations, and relevant information about Tova’s events and services.
  5. Compliance and Security: Your data is used to comply with legal obligations and to enhance the security and integrity of our platform.

Data Sharing and Disclosure

  1. Third-Party Services: We do not sell or share your data with third parties without your consent. However, we may share data with third-party service providers (e.g., payment processors, event organisers) to facilitate services on our behalf.
  2. Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Protection

  1. Security Measures: We implement robust security measures, including encryption, access controls, and regular security assessments, to protect your personal data.
  2. Data Retention: We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Member Rights

  1. Access and Correction: You have the right to access, correct, or update your personal data. Please contact us at [contact email] for any data-related requests.
  2. Deletion: You can request the deletion of your personal data. However, please note that certain information may be required to fulfill legal obligations or maintain our services.
  3. Objection and Restriction: You have the right to object to the processing of your data or request restrictions on how it is used.

Private Instagram Access

  1. Exclusive Content: Members gain access to Tova’s private Instagram account, dedicated exclusively to sharing event updates, photos from past gatherings, and community highlights.
  2. Insider View: This private account provides an insider view of the Tova community, complementing our public-facing Instagram with exclusive content tailored for our members’ interests and engagement.
  3. Privacy Assurance: Tova respects member privacy on social media and ensures that content shared on the private Instagram account aligns with our commitment to confidentiality and community exclusivity.

Intellectual Property

  1. Ownership of Content Provided by Tova: All content provided by Tova, including text, graphics, logos, and software, is the property of Tova or its licensors and is protected by intellectual property laws. Unauthorised use of this content is prohibited.
  2. Guidelines for Member-Generated Content:
    • Members may submit content such as reviews, comments, and photos. By submitting content, you grant Tova a non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content in connection with the services Tova offers.
    • Member-generated content must adhere to Tova’s community standards and must not include offensive, harmful, or illegal material. Tova reserves the right to remove any content that violates these guidelines.
  3. Use of Tova’s Trademarks and Logos:
    • All intellectual property rights related to Tova, including but not limited to trademarks, logos, and content, are owned by or licensed to Tova. You agree not to use or reproduce any of these materials without prior written consent from Tova.
    • Unauthorised use of Tova’s trademarks and logos is strictly prohibited and may result in legal action.

Dispute Resolution

Process for Resolving Disputes Between Members and Tova

  1. Initial Resolution:
    • Members are encouraged to first attempt to resolve any disputes directly with Tova’s customer service team by contacting support@tova.social.
    • Tova aims to address and resolve disputes promptly and fairly.
  2. Mediation:
    • If initial resolution efforts are unsuccessful, disputes may be referred to mediation. Both parties agree to attempt mediation in good faith before proceeding to any other dispute resolution method.
    • Mediation will be conducted by a neutral third-party mediator agreed upon by both Tova and the member.
  3. Arbitration:
    • If mediation fails to resolve the dispute, it may be submitted to binding arbitration. The arbitration will be conducted in accordance with the rules of The Hong Kong International Arbitration Centre (HKIAC) in Hong Kong.
    • The decision of the arbitrator will be final and binding on both parties.

Governing Law and Jurisdiction

  • These terms and conditions are governed by and construed in accordance with the laws of the Hong Kong Judiciary.
  • Any disputes arising from or related to these terms and conditions, that are not resolved through mediation or arbitration, will be subject to the exclusive jurisdiction of the courts in Hong Kong.

Limitations of Liability

Limits on Tova’s Liability

  1. Service Interruptions: Tova is not liable for any damages arising from the use or inability to use our services, including any interruptions or delays in service. This includes any indirect, incidental, or consequential damages.
  2. Member Disputes: Tova is not responsible for resolving disputes between members. We are not liable for any loss, damage, or injury resulting from member interactions facilitated through our platform.

Disclaimers of Warranties

  • Tova provides services “as is” and “as available” without any warranties, express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Tova does not warrant that the services will be uninterrupted, secure, or error-free, or that any defects in the service will be corrected.

General Limitations

  • Our total liability to you for any claim arising out of or relating to these terms or our services is limited to the amount you paid us in the 12 months preceding the claim.
  • Tova is not responsible for any loss, damage, or injury incurred during the participation in events or interactions facilitated by our platform.
  • You acknowledge that Tova is not responsible for the conduct or actions of other members.

Indemnification

Members’ Responsibility to Indemnify Tova

  1. General Indemnification: You agree to indemnify, defend, and hold harmless Tova, its affiliates, and their respective directors, officers, employees, and agents from any claims, liabilities, damages, and expenses arising from your use of our services or your violation of these terms.
  2. Specific Claims:
    • This includes, but is not limited to, any claims arising from:
      • Your breach of these terms.
      • Your violation of any law or the rights of a third party.
      • Any content you submit to the platform.
      • Your interaction with other members.
  3. Procedure for Indemnification
    • Tova will provide notice to you of any such claim, liability, or demand. You agree to cooperate fully with Tova in the defence of any such claim.
    • Tova reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree not to settle any such matter without Tova’s prior written consent.

Termination

User-Initiated Termination

  1. Voluntary Termination:
    • You may terminate your use of Tova at any time and for any reason by simply discontinuing use of the Tova services.
    • If you wish to delete your account and personal data, please contact us directly through the platform’s support feature. We will guide you through the process of account deletion, including the removal of your personal information from our databases, subject to any legal retention requirements.

Tova-Initiated Termination

  1. Breach of Terms: Tova reserves the right to terminate your access to the platform and services without notice if you breach any of these Terms and Conditions, engage in prohibited behaviour, or for any other reason that Tova deems to involve misconduct or abuse of the service.
  2. Safety and Security: To protect the integrity and safety of the Tova community, we may terminate your access if we believe that your actions pose a risk to other users, the public, or the Tova platform itself.
  3. Inactive Accounts: Tova reserves the right to terminate accounts that have been inactive for an extended period of time. We will notify you before taking any such action and provide you with options to keep your account active.

Consequences of Termination

  1. Removal of Access: Upon termination, your right to access and use the Tova services will immediately cease, and you will no longer be able to access your account or any content or data associated with it.
  2. Data Retention and Deletion: Following termination, your account data will be retained or deleted in accordance with our Privacy Policy and applicable laws. Certain information may be retained for legal, security, or operational reasons.

Post-Termination Responsibilities

  1. Outstanding Obligations: Termination of your account does not relieve you of any outstanding obligations to Tova, including any financial obligations that have accrued.
  2. Indemnification: Your obligation to indemnify Tova, as outlined in the “Indemnification” section of these Terms and Conditions, will survive the termination of your account.

Reinstatement

  1. Request for Reinstatement:
    • If your account was terminated by Tova due to a breach of the Terms and Conditions, you may request reinstatement by contacting Tova’s support team.
    • Reinstatement is at the sole discretion of Tova and will depend on the circumstances leading to the termination and the steps you have taken to address the issues.

Changes to Terms

  1. Notification of Changes:
    • We will notify you of any material changes to the Terms and Conditions by email or through a prominent notice on our platform.
    • Advance Notice: You will receive at least 14 days’ advance notice before any material changes take effect. This gives you time to review the changes and decide whether to continue using Tova’s services under the updated terms.
    • It is your responsibility to review the updated Terms and Conditions.
  2. Continued Use: By continuing to use Tova after any changes are made, you agree to be bound by the revised Terms. We encourage you to review the Terms regularly to ensure you are informed of any changes. If you do not agree to the updated terms, you must discontinue your use of the services.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at: Email: support@tova.social

Address: Unit 2A, 17/F Glenealy Tower No.1 Glenealy Central, Hong Kong

Acceptance of Terms

By accessing, browsing, or using the Tova platform and its services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including any future modifications. This agreement forms a binding legal contract between you, the user, and Tova, whether you are a guest visitor or a registered user.

If you do not agree to these Terms and Conditions, please do not use the Tova platform or its services. Your continued use of the platform constitutes acceptance of these terms and any updates thereto.

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